Refund & Cancellation Policy

You may raise a return within 7 days of the delivery date. Start it from My Orders, or contact us with your order number.

To be accepted, an item must be unworn and unwashed, with its original tags and packaging intact, and free of stains, odours or damage caused after delivery. Please try garments on carefully.

• Items marked non-returnable on the product page.
• Innerwear and socks, for hygiene reasons.
• Items damaged, altered or washed after delivery.
• Items returned without their original tags or packaging.

If your parcel arrives damaged, defective or containing the wrong item or size, tell us within 48 hours of delivery with photographs. We will arrange a free pickup and send a replacement, or refund you in full — your choice. No return shipping is charged in these cases.

1. Raise the request from My Orders or by contacting us.
2. We confirm and schedule a pickup, usually within 2–4 business days.
3. Keep the item packed with its tags and the original packaging.
4. Once it reaches us we inspect it, normally within 48 hours of arrival.
5. On approval, the refund is issued.

Where reverse pickup is unavailable at your pincode, we will ask you to self-ship and will reimburse reasonable courier charges.

Refunds are issued to the original payment method within 7–10 business days of the returned item passing inspection.

• UPI, card or net banking — refunded to the same account or card.
• Cash on delivery — refunded by bank transfer to details you provide.

Your bank may take a further 2–3 business days to show the credit. Any shipping charge actually paid is refunded in full where the return is due to our error.

We exchange for a different size in the same product, subject to stock. Raise it as a return and tell us the size you want; if that size is unavailable we refund you instead.

You may cancel free of charge at any time before dispatch — use My Orders or contact us and we will refund you in full within 7–10 business days. Once a parcel is dispatched it cannot be cancelled, but you can refuse delivery or return it under the return window above.

We may cancel an order where the item is out of stock, the address is not serviceable, or we reasonably suspect fraud. You are always refunded in full where we cancel.

If money leaves your account but the order does not appear, it is usually an authorisation that has not settled and it reverses automatically within 5–7 business days. Send us the transaction reference and we will trace it with the gateway.