Questions, answered
Sizing, delivery, returns and payment. If your question is not here, write to us.
01 Sizing
How do I know which size to pick?
Every product page lists the sizes that particular piece actually comes in, read from its own description. Where the description includes garment measurements, they appear under the size selector and in the size guide — measured across the garment laid flat, so compare them against something you already own and like the fit of.
How does boys' sizing work?
Boys' pieces are sized by age — for example 2–3 Years or 6–12 Months — because that is how the garments are made. Where a product gives chest and length measurements, use those rather than the age band: children of the same age vary a lot. If a piece does not state a size in its description we show a standard, age-appropriate range rather than guessing.
My child is between two sizes. Which should I choose?
Size up. Cotton shrinks slightly on the first wash and children grow faster than clothes wear out.
Are the measurements body measurements or garment measurements?
Garment. Every figure is taken from the piece laid flat, with a tolerance of roughly half an inch.
02 Orders & payment
Do I need an account to order?
No. You can check out as a guest with just a name, email, phone number and address. An account is optional — it simply keeps your order history, wishlist and saved addresses in one place. If you register later with the same email, past guest orders appear automatically.
What payment methods can I use?
UPI, debit and credit cards, and net banking, all through a secure gateway. Cash on delivery is available on most pincodes. We never see or store your card or UPI credentials.
Is the price I see the price I pay?
Yes. Prices include GST and delivery. Nothing is added at checkout, and a GST invoice is issued with every order.
Can I change or cancel my order?
Yes, free of charge, any time before dispatch. Use My Orders or contact us with your order number. Once a parcel has been handed to the courier it cannot be cancelled, but you can still return it.
Money left my account but I have no order confirmation.
That is usually an authorisation that has not settled, and it reverses on its own within 5–7 business days. Send us the transaction reference and we will trace it with the gateway.
03 Delivery
How much does delivery cost?
Nothing. Delivery is free on every order across India, with no minimum spend.
How long will my order take?
Orders are dispatched within 24 hours and typically arrive within 5–9 business days. Metro cities are usually 3–5 business days; remote pincodes can take 7–10.
How do I track my order?
You get an email with a tracking number as soon as your parcel is dispatched. You can also check it any time on the Track Order page using your order number, or in My Orders if you have an account.
Do you deliver everywhere in India?
To every serviceable pincode. Your pincode is checked at checkout and you are told immediately if we cannot reach it. We do not ship internationally at the moment.
What if nobody is home?
The courier makes up to three attempts and calls the number on the order first, so please keep it reachable.
04 Returns & refunds
What is your return window?
You can raise a return within 7 days of delivery, as long as the item is unworn, unwashed and still has its original tags and packaging.
How long does a refund take?
Approved refunds are issued within 7–10 business days to the original payment method. For cash-on-delivery orders we refund by bank transfer to details you provide. Your bank may take a further 2–3 days to show the credit.
What if the item is damaged or the wrong size was sent?
Tell us within 48 hours of delivery with photographs. We arrange a free pickup and either replace the item or refund you in full — your choice. You are never charged return shipping when the fault is ours.
Can I exchange for a different size?
Yes, subject to stock. Raise it as a return and tell us the size you want. If that size is unavailable we refund you instead.
Is anything non-returnable?
Innerwear and socks, for hygiene reasons, along with anything marked non-returnable on its product page or returned without tags.
05 The brand
Why only two categories?
Because that is genuinely all we make. Men's Clothing and Boys' Clothing — no invented sub-menus to click through. Everything we sell sits behind one of those two doors.
Are your products true to the photographs?
The photography is representative and we do not retouch colour. Screens vary, so a slight difference in shade is normal and is not treated as a defect.
How do I contact a real person?
Use the contact form or email us. A person replies, usually the same working day.
Still stuck?
Send us a message with your order number and we will sort it out.