Grievance Redressal

Most issues — a delayed parcel, a wrong size, a refund not showing — are resolved quickly by our support team. Use the contact form or email us, quoting your order number. We acknowledge every message within 48 hours.

If your complaint is not resolved to your satisfaction, escalate it to our grievance officer. Include your order number, what happened, what you have already been told, and the outcome you want.

We follow the timelines set by the rules above:

• Acknowledgement of your complaint within 48 hours.
• Resolution within one month of receipt.
• Where a complaint needs longer, we tell you why and give an expected date.

You may approach the National Consumer Helpline on 1915, register a complaint at the National Consumer Helpline portal, or approach the appropriate Consumer Disputes Redressal Commission. Nothing here limits your rights under the Consumer Protection Act, 2019.